We respect your privacy. We collect only the information necessary to process orders, communicate about purchases, and improve your experience. We do not sell personal data to third parties. We may use service providers (payment processors, shipping partners) who have access to necessary customer information to complete your order.
Privacy Policy – NJcreations1313
At NJcreations1313, your privacy is important to us. This policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.
📘 Information We Collect
We may collect the following information:
• Name • Email address • Billing and shipping address • Phone number • Payment details (processed securely through Shopify, PayPal, or Apple Pay) • Order and purchase history • Device, browser, and site usage information
🔐 How We Use Your Information
Your information may be used to:
• Process and fulfill your orders • Communicate order updates and confirmations • Improve website performance and customer experience • Prevent fraudulent activities • Provide customer support
We never sell or rent your information. We only share necessary data with trusted service providers such as Shopify, secure payment processors, and shipping carriers.
💳 Payments
• All payments are fully encrypted and securely processed through Shopify Payments, PayPal, Apple Pay, or other approved gateways.
• We do not store your full payment card information.
💬 Marketing Emails
• If you subscribe to our email list, we may send updates regarding promotions, new arrivals, and special offers.
• You can unsubscribe at any time using the link provided in the emails.
🧁 Cookies
• We use cookies to improve your browsing experience, personalize content, and monitor website performance.
• You can disable cookies in your browser settings if you prefer.
📍 Age Requirement
• Our website is intended for individuals aged 18 years or older.
For any privacy-related questions, please contact us at: 📩 njcreations1313@gmail.com
Refund Policy
Refund & Return Policy – NJcreations1313
Thank you for shopping with NJcreations1313. All our products, including custom-stitched Punjabi suits, lehengas, accessories, and jewelry, are carefully crafted with attention to detail. Please review our policy before placing your order.
🧵 Custom Orders (Tailoring Orders)
• All custom-stitched and made-to-measure items are final sale.
• We do not accept returns, exchanges, or refunds on custom sizing, stitching, alterations, embroidery, or personalized garments.
• Custom orders cannot be cancelled once stitching work has started.
👗 Ready-Made Clothing & Accessories
Due to hygiene and quality standards, we do not accept returns or exchanges on:
• Suits & clothing • Jewelry (jhumkas, necklace sets, choker sets, bindi, etc.) • Hair accessories (scrunchies, clips, etc.) • Sale or discounted items • Gift cards
All ready-made items are final sale unless the product arrives damaged or the wrong item is received.
📦 Damaged or Wrong Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and provide:
• Order number • Clear photos of the damaged/incorrect item • Clear photos of the packaging
🎥 Mandatory Unboxing Video for Replacement
To qualify for any replacement, a complete parcel-opening (unboxing) video is required.
The video must clearly show:
• The unopened parcel • The shipping label visible • The full uncut unboxing process (no pauses or editing) • The damage or incorrect item clearly visible
Without a proper unboxing video, a replacement cannot be issued.
🚚 Shipping Charges for Replacement
If a replacement is approved, all shipping charges are the customer's responsibility.
This includes:
• The cost of sending the original item back (if required) • The cost of shipping the replacement item
We do not offer free replacement shipping under any circumstances.
⚠️ Important Notes
• Minor colour differences may occur due to lighting or screen variations.
• Handmade and embroidered items may have small, natural variations; these are not considered defects.
• Customers must provide accurate measurements. We are not responsible for sizing issues due to incorrect measurements provided by the customer.
If you have questions regarding returns or replacements, please contact us at: 📩 njcreations1313@gmail.com 📱 WhatsApp: 514-705-3758
Terms of Service
Terms of Service – NJcreations1313
By using our website or making a purchase from NJcreations1313, you agree to the following terms and conditions. Please read them carefully.
1. Use of Website
• You may not misuse the website or interfere with its functionality. • All content, designs, images, and text belong to NJcreations1313 and cannot be copied or reproduced without permission.
2. Product Information
• We make every effort to display product colours and details accurately. • Slight variations may occur due to lighting, screen settings, or handmade craftsmanship. • Such variations are not considered defects.
3. Pricing & Availability
• Prices may change without prior notice. • Product availability is not guaranteed and may change at any time. • We reserve the right to limit or cancel any order.
4. Orders
We may refuse or cancel orders due to:
• Incorrect or suspicious payment information • Potential fraud • Inventory issues • Errors in product details or pricing • Incomplete customer information
5. Prohibited Uses
Customers may not use our website to:
• Commit fraud or illegal activities • Upload viruses or harmful content • Harass or harm others • Violate Canadian laws • Disrupt website security or performance
6. Limitation of Liability
NJcreations1313 is not responsible for:
• Shipping delays caused by carriers • Lost or stolen packages after delivery confirmation • Incorrect sizing due to customer-provided measurements • Third-party technical issues or website errors • Customer device malfunctions
7. Contact Information
If you have questions regarding these Terms, please contact: 📩 njcreations1313@gmail.com
Shipping Policy
Shipping Policy – NJcreations1313
At NJcreations1313, we provide safe, reliable, and carefully packaged shipping across Canada. Every order is processed with care to ensure a smooth delivery experience.
📦 Processing Times
• Ready-made items: 4-6business days
• Custom stitching orders: 7–21 business days (depending on the complexity of the design)
• Seasonal or holiday periods may require additional processing time.
Processing time does not include shipping time.
🚚 Shipping Rates
• Shipping rates are automatically calculated at checkout based on your location and package weight.
• We currently ship within Canada only.
📬 Delivery Times
• Estimated delivery: 3–10 business days after dispatch.
• Delivery times may vary due to courier delays, weather conditions, or holiday seasons.
📨 Tracking Information
• If tracking is available, a tracking number will be emailed to you once your order has shipped.
🛑 Lost or Stolen Packages
• NJcreations1313 is not responsible for lost or stolen packages after the courier marks them as “Delivered.”
• For lost or stolen items, please contact the courier directly to file a claim.
📍 Incorrect Address
• Orders cannot be refunded if the customer enters an incorrect or incomplete shipping address.
• Please ensure all shipping details are accurate before completing your checkout.
For any shipping-related questions, please contact us at: 📩 njcreations1313@gmail.com
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